Data Deletion Request

Last Updated: January 11, 2025

Request Account and Data Deletion

SEIHUB App respects your right to privacy and control over your personal data. You can request that we delete your account and associated data at any time by following the steps below.

How to Request Data Deletion

To request deletion of your SEIHUB App account and associated data, please follow these steps:

  1. Send an email to our privacy team at privacy@seihub.xyz
  2. Include the subject line: "Data Deletion Request"
  3. In your email, provide:
    • Your registered email address or username
    • The approximate date you created your account
    • Any additional information that can help us identify your account
  4. Verification: We may ask you to verify your identity to protect your account from unauthorized deletion
  5. Confirmation: Once verified, we will process your request and send you a confirmation email when the deletion is complete

Alternative Contact Methods:

If you prefer, you can also submit your deletion request through:

  • In-app settings: Navigate to Settings → Account → Delete Account

Data That Will Be Deleted

When you request account deletion, the following data will be permanently removed:

  • Account Information: Username, email address, profile information
  • Personal Data: Name, preferences
  • Activity Data: Usage history, favorite items, interaction logs
  • Device Information: Device IDs

Data That May Be Retained

Certain data may be retained for legitimate business purposes or legal requirements:

  • Legal Compliance: Data required to be retained by law or for legal proceedings
  • Fraud Prevention: Limited data necessary to prevent abuse or fraud
  • Anonymized Data: Aggregated or anonymized data that cannot identify you
  • Backup Systems: Data in backup systems will be deleted according to our backup retention schedule (typically within 90 days)

Deletion Timeline

Your data deletion request will be processed as follows when sent by email:

  • Initial Processing: Within 48 hours of receiving your verified request
  • Account Deactivation: Immediate upon verification
  • Primary Data Deletion: Within 30 days
  • Backup Data Deletion: Within 90 days
  • Confirmation: Email confirmation sent once deletion is complete

Important Notes

Please note that account deletion is permanent and irreversible. Once your account is deleted:

  • You will lose access to all SEIHUB App services
  • Your data cannot be recovered
  • You will need to create a new account if you wish to use our services again
  • Any purchases or subscriptions will be terminated

Contact Us

If you have any questions about the data deletion process or need assistance, please contact us:

SEIHUB App Privacy Team

Email: privacy@seihub.xyz

General Support: support@seihub.xyz

Response Time: We aim to respond to all deletion requests within 96 hours on working days

Your Rights

In addition to data deletion, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request corrections to inaccurate data
  • Portability: Request your data in a portable format
  • Restriction: Request restrictions on how we process your data
  • Objection: Object to certain types of data processing

For more information about how we handle your data, please review our Privacy Policy.